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When Your Business Has an Unhappy Customer

The axiom is that the “customer is always right.” But any business knows that this may be a sound policy to press upon employees, but it simply is not always practically or legally possible. Nor can every Virginia or Washington, D.C, business simply afford to accede to every customer demand. In assessing how to handle a customer complaint–particularly as the complaint moves beyond cold coffee and into the realm of potential litigation–the business must know (1) what are its rights and obligations and (2) what is the practical consequence ofRead More …


Protect the Business You Have Built

As you grow your Virginia or Washington, D.C., small business into a thriving and successful enterprise, remember to take the time to legally protect what you have built.  Like insurance, it is essential that you spend a prudent amount of the time and money to review your operation and ensure that you are properly protecting your assets, employees, vendors, and various other entities with which your business interacts.  Your small business’s reputation and financial future may be at stake. Here are some helpful reminders about many of the legal questionsRead More …


Ask yourself these four questions before hiring a litigation attorney

Preparing for your consultation with a litigation attorney As an experienced Litigation Attorney, I am often asked a question which seems simple but isn’t: “Do I have a case?” Unfortunately, the answer to this is always complex. It is dependent on what happened, how you will prove it, what you want if you win, and whether it’s economically worth it to pursue a lawsuit. People often pick up the phone and start calling attorneys before they have these basic questions answered in their heads. They shouldn’t. Having the answers toRead More …